Executive Retail
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Executive Retail - Delivery Policy
Delivery Cost

Our prices include delivery charges and are for UK mainland deliveries only.

We cannot deliver to P.O. Box or BFPO addresses, if a parcel is returned to us because a PO Box address has been entered the full return costs and redelivery will be charged.

Overseas Customers

The shipping costs are worked out automatically depending on the volumetric weight of the parcel that is to be shipped. VAT is charged at 15% for all sales to EU countries. UK VAT is removed for all sales to Non EU countries as you may be charged VAT at your local rate upon delivery. We reserve the right to amend shipping costs once an order is placed if they are deemed by us to be incorrect by error of our system.

Delivery Time

We aim to dispatch goods within 15 working days of approval of artwork for personalized products and within 10 working days for standard products.

Executive Retail Ltd relies upon the services of a third party courier. There are unfortunately on few occasions when the couriers fail to perform the service that they are required to, though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.

Who is our courier

For orders to be delivered within the UK mainland we will use a courier service, you should arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), a card will be left with a telephone number to call and the address of the depot where your parcel has been placed. You can call the depot and arrange a new delivery day directly with the couriers. If a parcel is returned to us because of non delivery due to no-one home and non collection from the depot, we do get charged for the return, therefore an admin charge of £12 will be made to receive the parcel in to our warehouse. In this instance you will also be required to pay the appropriate re delivery charge .


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