Returns & Refund Policy - Executive Retail Ltd


We have a 14-day return and refund policy, which means you have 14 days after receiving your item to request a return for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return meets these conditions then please return to the following address:
Executive Retail Ltd,
Returns Dept,
Units A1 & A2 Upper Nashenden Farm,
Rochester, Kent,
ME1 3QJ,
United Kingdom

Please ensure a note is included with your original order number so our returns dept can allocate the refund. Return postage is paid by the customer unless it is damaged or faulty. We recommend you use a tracked postal service when you return goods back to us. We aim to process all returns within 48 hours of receipt. We reserve the right to charge a restocking fee of 20% of the original invoice amount on returned business purchases.

You can always contact us for any return query you may have at:

Damaged Goods

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and advise accordingly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, custom products such as special orders or personalised items, sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.


The fastest way to ensure an exchange is made is contact us and return the item unused, in the original packaging and re-saleable within 30 days. Then just make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return usually within 48 hours of receipt, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. If an order has been returned as unwanted the shipping charge will not be refunded. A restocking fee of 20% of the original invoice amount maybe charged on unwanted returned items. If an order has been received and is incorrect or damaged as an error in any way by Executive Retail Ltd then the associated shipping costs will be refunded in full.

Please remember it can take some time for your bank or credit card company to process and credit the refund back to you.